Return Policy

Your satisfaction is very important to us! If you have received a product and are not satisfied, you are free to return the item to us up to 14 days after the delivery date of your order!

It is therefore possible to return orders (or part of them) within 14 days from the date of receipt, without this entailing any additional costs for managing the procedure for the customer.

The products must be returned:

• Correctly packaged in their original packaging, in perfect resale condition (not ruined, damaged or dirty) and equipped with all accessories, instructions for use and documentation;
• The shipment of the returned items, upon notification to the email hello.francinebrand@gmail.com, must be sent to:

Francine Hair Care by Cavicchi Francesca

Via Asia, 25 – 40066 Pieve di cento (Bo)

Any non-compliant shipment will be rejected by FRANCINE HAIR CARE DI CAVICCHI FRANCESCA, resulting in the impossibility of proceeding with the return.

The refund will take place only if the returned goods are perfectly intact and have not received any damage during transport from the customer to our office. FRANCINE HAIR CARE DI CAVICCHI FRANCESCA will accept the returned goods, reserving any refund only after verifying that the products have been returned in their original state, unused and with the original packaging intact. Only in this case will FRANCINE HAIR CARE DI CAVICCHI FRANCESCA forward the amount paid by the Customer for the purchase of the products. FRANCINE HAIR CARE DI CAVICCHI FRANCESCA will reimburse the customer the entire amount already paid within five (5) working days from the date of receipt of the goods subject to the withdrawal and the related communication, through a cancellation procedure of the amount charged to the credit card or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the current account of the invoice holder and related beneficiary).

The right of withdrawal is subject to the following mandatory conditions:

1. The purchased good must be intact and returned in the original packaging, complete in all its parts; to limit damage to the original packaging, in all cases the affixing of labels or adhesive tapes directly to the original packaging of the product is prohibited;
2. Used products that show signs of wear or dirt and which, consequently, can no longer be considered intact will not be accepted;
3. The shipment, until the certificate of receipt in our warehouse, is under the complete responsibility of the customer.

4. The returned products must be without obvious signs of use and must not be in such a state that they cannot be resold.
5. The Customer totally loses the right of withdrawal, due to the lack of the essential condition of integrity of the goods (packaging and/or its contents), in cases in which FRANCINE HAIR CARE DI CAVICCHI FRANCESCA ascertains:

• The lack of the external packaging and/or the original internal contents;
• The absence of elements and/or anomalies in the product itself;
• The use of the product, which has compromised its integrity.

Defective or incorrect products

If you have received a defective or incorrectly shipped item, please contact us via email at hello.francinebrand@gmail.com and our customer service representatives will assist you with a return or replacement. You will not be charged shipping costs for any errors made during our preparation of the shipment.